Refund & Deactivation Policy
Last Revised: June 8, 2026 // System Doc: REFUND-V3.1
14-Day Money-Back Guarantee
We design R.U.S.E. Precision to be the most advanced, high-entropy user simulation engine on the market. If you install R.U.S.E. and find it cannot bypass target browser detections or meet your soak testing specifications, notify us within 14 days of purchase for a full refund.All refund requests require full deactivation of the active machine licenses to protect our proprietary binaries.
// DEACTIVATION_WORKFLOW
Verify Eligibility Window
Ensure that your purchase timestamp is within the 14-day window. Refunds are granted for initial subscription terms if the software cannot establish the necessary stealth connection on your target environments.
Deactivate Local License
Before requesting a refund, you must deactivate your license. This revokes the machine binding hash from our verification nodes. Execute the global CLI utility locally:
ruse license --deactivate --key [YOUR_LICENSE_KEY]Submit Support Dispatch
Email support@ruseprecision.com with your original receipt, deactivation confirmation code generated by the CLI, and a brief note detailing the environment incompatibility. Our support pipeline handles requests chronologically.
POLICY_FAQ
Details regarding subscriptions, billing cycles, renewals, and enterprise limits.
No. The 14-day money-back guarantee applies strictly to the initial purchase of a subscription (your first billing cycle). Automated renewals of monthly or annual licenses are not eligible for refunds. You may cancel your subscription at any time prior to your next renewal date from your local CLI account command (`ruse account --cancel`) or standard web dashboard.
Once our licensing nodes confirm the deactivation of your key and the refund is initiated, the transaction is processed immediately. Depending on your financial institution or credit card provider, the funds typically appear in your account within 3 to 7 business days.
If you purchased the wrong tier, do not request a refund. You can scale your licensing node allocations directly from your terminal (`ruse upgrade --tier pro`). The system automatically applies a prorated credit of your existing subscription to the new balance.
No. Enterprise contracts involve dedicated architectural consulting, custom standalone compilation parameters, and specific Service Level Agreements (SLAs). As such, Enterprise sales are governed by their respective Master Services Agreements (MSAs) and are non-refundable.